FAQ
Frequently Asked Questions
Orders and delivery
Where is your store located?
Our office is located in Stoneham, near Quebec City, Canada. We do not have a physical store: the best place to buy our books is our website. A few stores in France and Quebec also sell our products: in Quebec, Entrepôt du jouet, Brault & Bouthillier, Scolart and Le Papetier (Repentigny); in France, Espace Orthophonie, Cit'inspire, Hoptoys and Leslibraires.fr.
How do I place an order?
The easiest way is to order through our website. Payment can be made by credit card or Apple Pay. You can also order by phone at (514) 594-7505.
For schools, hospitals, daycares, CPEs, and other institutions, it is possible to place an order by writing directly to info@symbolicone.com. You can then pay by check or bank transfer.
How long until I receive my package?
In Canada, delivery typically takes 5 to 7 business days. In Europe, it's even faster: often 3 to 5 business days, and generally 7 business days or less. For other destinations, please allow 14 days.
Depending on the destination, your orders are generally shipped by Canada Post or Purolator in Canada, and by GLS or Chronopost in Europe.
All details can be found on our Shipping page.
How much is shipping?
In Canada, shipping is free on all orders of $75 or more. For detailed rates by zone, please consult our Shipping page.
Can I return a book if I change my mind?
Yes. You have 30 days from receipt to return an item to us — free of charge in Canada. Details can be found in our Return Policy.
Do you deliver everywhere?
We deliver throughout North America and Europe, as well as to French overseas departments (DOM). We also deliver to Algeria, Morocco, and many other locations.
If your destination is not listed, please contact us at info@symbolicone.com. We will be happy to assist you.
Do you offer discounts for bulk purchases?
We offer discounts for groups of 10 or more people wishing to place an order. Email us at info@symbolicone.com for offer details.
Apps and Freebies
Are the books available in digital format?
Yes, 23 of our books are available in the OrthoPicto app, available on the App Store (iPhone and iPad) and Google Play (Android).
Discover our OrthoPhono app on our Applications page.
Our digital books are also available for purchase at Leslibraires.ca, Renaud-Bray, Archambault, Kobo, Amazon, Google Books, and Apple Books in Canada, as well as Fnac, Kobo, Vivlio, Amazon Kindle, and Leslibraires.fr in France; in Quebec, they are available for digital loan on major platforms (Prêtnumérique, BAnQ, OverDrive, Biblius, and Hoopla).
Do you offer free equipment?
Yes! Our Free Activities page gathers all our free downloadable resources, and by subscribing to our newsletter, you will receive free materials from time to time. Our OrthoPicto app also offers a free book.
Do you offer any promotions?
Our books are rarely on sale, but by subscribing to our newsletter you will be informed of all our promotions.
Is it possible to have the sign directory to go with the books?
We currently offer signs in French Sign Language (LSF) for the books in "Je prononce #1" Kit. Depending on demand, we may develop signs for other kits.
In the meantime, you can also get our Petit-Signe app (iOS and Android) to learn a repertoire of relevant baby signs from signed French (Quebec).
Choosing and Using Our Books
What age are your books for?
Our books support language development in young children—from their first attempts at communication to working on sounds in preschool. The recommended age is indicated on each product page, and the questions below will help you choose according to your child's situation.
Who creates your books?
All our books are designed by speech-language pathologists. Each story is built around a specific language objective—a sound, vocabulary, or sentence structure—and tested with children. Get to know our authors.
I'm a daycare educator. What books do you recommend?
Our books are very popular in daycares and CPEs (early childhood centres) for stimulating sound awareness and aiding pronunciation. You can start with the I Pronounce #1 Set, which contains 5 books.
However, many settings prefer a more comprehensive collection: in this case, the Ultimate Set, which includes all 25 magnetic books, will save you money.
Which books do you recommend for starting to explore language with an 18-month-old child?
If you would like a box set, choose the Je prononce #1 Box Set. If you prefer to only get one or two books, start with the books from the Vocabulary and phrases collection: Mmm, it's good! and Ouch! That hurts!
Which book would be most suitable for a minimally verbal autistic child if I want to help them develop communication and language?
All the magnetic books can be interesting. They all work on simple sentence structure. The main components of each sentence are illustrated with pictograms reproduced on magnetic pieces, which makes it easier for the child to participate.
They can then participate in reading by trying to verbalize or by pointing. Each book also has a specific goal. For children who verbalize little, the books Ouch! It hurts! and Mmm, that's good! are particularly popular, as they target everyday vocabulary and themes (body parts, family members, animals, and food).
They also help stimulate all forms of communication: onomatopoeia, pointing to body parts, etc. They are therefore very useful when the goal is to increase communication attempts.
The other books, meanwhile, have specific pronunciation goals.
To begin exploring language with a two-year-old, what do you suggest?
With a two-year-old, all books can be relevant depending on how you use them. Indeed, you cannot have the same expectations as with an older child. Read one of the books to them regularly, no matter which one, without expecting them to pronounce the words correctly.
Start by drawing the child's attention to the title and how the character positions their mouth on the cover. Show the child how you position your own mouth to produce the sound targeted by the book. Invite them to try. Then emphasize the sound throughout the reading. If the child tries to repeat a few words, show them that you heard them. If they produce the sound correctly, praise them.
Through such reading, the child becomes aware of sounds. This is a skill that awakens both oral and written language.
You probably won't use the magnets at first. You can integrate them later to maintain their interest or as a reinforcer when they have pronounced the words according to the realistic goal you had set.
My child is receiving speech therapy. Do your books replace the therapy?
No – and this is intentional. Our books are language stimulation tools: they complement the work done in speech therapy and give you a concrete way to practice at home, but they do not replace an evaluation or follow-up by a speech therapist. Many speech therapists also use them in their sessions.
Partnerships and Sponsorships
I have a shop and would be interested in selling your products. Is that possible?
Yes, it is possible! We are always looking for motivated partners to promote our products. Write to us at guillaume@symbolicone.com.
Would you be willing to sponsor an association or an event?
We like to give back to the community. Send us the details of your project at info@symbolicone.com and we will be happy to respond.